Frequently Asked Questions

How Much is Shipping?

We always ship via a trackable service.

Singapore

2-4 Working Days - Free
Next Working Day (Order by 1pm) - S$4.90
Same Working Day (Order by 1pm) - S$17.80

Malaysia

5-9 Working Days - Free
3-5 Working Days - S$9.90

Indonesia

5-10 Working Days – S$10.90
5-10 Working Days – Free for Orders Above S$99

Brunei

4-6 Working Days – S$10.90
4-6 Working Days – Free for Orders Above S$99

Philippines

3-5 Working Days – S$10.90
3-5 Working Days – Free for Orders Above S$99

Thailand

4-8 Working Days – S$10.90
4-8 Working Days – Free for Orders Above S$99

Hong Kong

3-5 Working Days – S$10.90
3-5 Working Days – Free for Orders Above S$99

Australia & New Zealand

4-6 Working Days – S$15.90
4-6 Working Days – Free for Orders Above S$109.90

Rest of the World

Contact us at hello@chemistconfessions.asia for a quote

Do I Have to Pay Taxes & Duties?

With the exception of Singapore, the receiver will be fully liable for any incurred taxes & duties.

Can I Return or Refund My Items?

We stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason we will happily provide a full refund of online credit for merchandise returned within 14 days of your purchase date and up till 30 days for unopened items. Shipping fees, taxes, and duties are non-refundable.

Step 1: Have a Chemist Confessions Asia account, or have proof of purchase of your order.

Step 2: Email us at hello@chemistconfessions.asia with your order number and we will reply you with instructions before returning your item.

Step 3: Mail items to:

Chemist Confessions Returns
201 Henderson Road
#07-25
Singapore 159545

Note: All returns have to be shipped via a trackable service. We are not liable for lost items in transit to our return address.

Step 4: Most returns are processed within 1-2 Working Days of receipt. You will receive an email confirmation once your return or exchange has been processed. Refunds will be credited to your original method of payment. 

Terms & Conditions

Chemist Confessions Asia returns policy does not apply to items which have been stated as non-exchangeable and non-refundable, items on sale, on promotions and obtained from any promotional events. Shipping fee, taxes, and duties paid are non-refundable. All refunds will only be issued via online credit upon receipt of the returned item and are subjected to inspection. We strictly will not accept any returns at our stores. Chemist Confessions Asia reserves the right to review, revoke and terminate any application, appeals and membership accounts should there be any violation of the terms of condition. Misrepresentation or any conduct detrimental to the interests of Chemist Confessions Asia, or fraud or attempted fraud, may subject members to membership revocation and will affect eligibility for further participation in Chemist Confessions Asia rewards and returns programs.